Teal Walker joins as Managing Partner
Core Services
Customer Experience
& User Experience
We focus on understanding customer needs, setting up plan to meet and exceed customer objectives, and having the ability to scale.
A comprehensive understanding of the users, partners, and systems.
Digital Strategy
We develop a framework and structure for our customers to use digital technology to achieve its
mission to benefit the business. Management of user experience design-related activities to create
growth and best management practices.
System Design
Development & Optimization
We bring our commercial UX design expertise with modern application development in an agile,
DevSecOps process to field engaging and intuitive user experiences and get superior mission outcomes.
Digital Product Management
We manage the process of the entire lifecycle of digital product with a focus on UX management to
achieve goals (Discover, Strategize, Implement, Optimize).
Systems / Applications
& IT
Focus on the applications, services, systems, and IT that users use everyday to develop a UX
culture of user-centered design and validation.
How We Do It
Measurable Outcomes Not Just Deliverables
Proven ”as a service” approaches that are repeatable, predictable and scalable. These approaches leverage the combined expertise of Bravo17 and our partners, both commercial and Federal. They leverage tools, resources and other platforms that are available to federal agencies at scale and low cost.
Services can be combined for best results and can be delivered collectively across teams, with some services available through existing contract vehicles.
Who We Serve
Bravo17 is a trusted partner within the defense and civilian agencies with a focus on the customer and their experience. We leverage our backgrounds and knowledge rooted in the commercial world to bring innovative and forward-thinking user-centered digital design, strategy, and solutions to these communities. Serving the Federal Government is at the core of what we do, and we are honored to serve them.
Civilian Agencies
Military Agencies
Our Work
Sample Outcomes
Mission Effectiveness, USAF/USSF IT
Developed a strategy to measure UX and Performance on three new user-centered platforms, including a “Voice of the Customer program, Digital Experience Monitoring and Synthetic Transaction Monitoring at the WAN boundary. From 2021 to 2023, user satisfaction improved from about 32% to about 54%, or about 2X more satisfied users than dissatisfied.
